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  1. #1

    OUTLOOK 2003: "the requested operation failed" error appears on Intern

    Hi.

    OUTLOOK 2003: "the requested operation failed" error appears on Internet E-Mail Settings IMAP pop-up?

    I have been using & setting up Outlook on 2 identical W7 pro 32 bit pc's for several yr with little or or problems.

    My wife & I are moving to a new area and will have new email addresses and haven't been able to get past the above error (pix below). My ISP Charter & they are always making changes to their email program & settings. Also, after months of no W7 updates, I have just started rec'd updates for both PCs.

    I'm trying to track this problem down:
    Am I making an operational error, or is Charter trying to get everyone using their web mail, or is MS slipping something into W7 updates to force customers to W10??
    If you guys have any suggestions, etc, please advise as I will be with out an email client on my PC when our move is completed. Please see image below.Hi.

    OUTLOOK 2003: "the requested operation failed" error appears on Internet E-Mail Settings IMAP pop-up?

    I have been using & setting up Outlook on 2 identical W7 pro 32 bit pc's for several yr with little or or problems.

    My wife & I are moving to a new area and will have new email addresses and haven't been able to get past the above error (pix below). My ISP Charter & they are always making changes to their email program & settings. Also, after months of no W7 updates, I have just started rec'd updates for both PCs.

    I'm trying to track this problem down:
    Am I making an operational error, or is Charter trying to get everyone using their web mail, or is MS slipping something into W7 updates to force customers to W10??
    If you guys have any suggestions, etc, please advise as I will be with out an email client on my PC when our move is completed. Please see image below.

  2. #2

    OUTLOOK 2003: "the requested operation failed" error appears on Intern

    Setting up a new email account can be a problem. Have you contacted Charter to get some assistance with setting up the account.

    The IMAP incoming mail server & the SMTP Outgoing mail server settings are critical & often further setting changes are needed in "More Settings".

  3. #3

    OUTLOOK 2003: "the requested operation failed" error appears on Intern

    Thanks for the quick response. Charter is is part of a Broadband Cartel in the states, controlled by the Govt. You deal with it, or you don't, you have nowhere to go, no choice, no help. Esp in a Free market driven society. yuck

    As you can see by the included image in my post, I can't go any further in the installation to view or make any changes. So I'm stuck with no email.

  4. #4

    OUTLOOK 2003: "the requested operation failed" error appears on Intern

    Perhaps this Charter website might be more useful. You need to scroll down to get the settings that are applicable to your device, as some of the settings are different.
    Desktop settings are the second one.
    It describes what is necessary, particularly the settings that you need to set in "More Settings", so you will need to click on that & follow through.
    There is a video as well, but it did not seem to provide much info on setting up.

  5. #5

    OUTLOOK 2003: "the requested operation failed" error appears on Intern

    I see the where the confusion comes from. However the answer may be even more confusing.

    I've been on the current "Charter" cable since 1981 under many different owners with min problems. I wired my home then with coax & phone jacks in every room as I surmised where business was going even then, and I'm not a techie.

    When Charter took over "all hell broke loose" and continued to get worse, especially email as Charter was moving toward media, cell phones, what's kool & trendy. Several collegues are having similiar email problems esp since the were they were using Charter's poor web mail. I always used PC clients, Outlook Exp, WLM, Claws, Pegasus, a simple OE clone, Thunderbird, Outlook 2003 which I am using now.

    Charter went to IMAP almost exclusively because of increase of cell phone usage, that's when the "mobile" settings came into use. Their web site instructions were not always up to date and neither were their call cntr techs. Last yr I went to their web for Outlook Setup instructions and the link to "portable" apps was broken. Call cntr tech said since I had a laptop (Charter considers laptops mobile) I should use the mobile settings. I told them the web link was broken, their response was "that was not their responsibility" !!

    It was my fault that I did not mention I was trying to set Outlook on a laptop. Now another quirk with Charter email setups, a professional just installed a SDD in my desktop, re-installed Office 2003 pro with Outlook and it works fine. He set it up as a POP3, go figure??

    As you suggest, I'll go back & try to setup Outlook using the IMAP settings & see what happens.

    I'm just spending way to much time setting up Email, after 30+ yrs, it should be a simple no brainer.
    Email changes over the yrs according to the relevance, sophistication, effectiveness of the "content" no some trendy add-on produced by a programmer. Too mush bloat.

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