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  1. #1

    Thinkorswim problem

    This week i signed up for an account at TD Ameritrade.

    I downloaded their thinkorswim plattform and installed it.

    First it searches for updates and then
    there is a green rectangle indicating, i suppose, that the update is finished.

    Unfortunately the program freezes there.
    Its just the windows circle indicating its loading but nothing happens.

    I have tried everything i know of.

    1. I download from this site
    https://mediaserver.thinkorswim.com/...r/install.html

    2. I have tried both versions and have tried to reinstall them.

    3. I have deleted the usergui folder.

    4. I have turned off my antivirus program. Avast antivirus.

    5. I have turned off my firewall. Inside Avast.

    6. I have tried starting the program in troubleshooting mode.

    Etc

    Nothing works.

    I have a windows 10 computer. Im at home so there shouldnt
    be any network issue that i have not already tried i think...

    I have never had this problem with any other software.

    Has anyone else had this problem and been able to solve it?

    Or is there a computer savvy person out there who can help me?

  2. #2

    Thinkorswim problem

    Also i have tried to put a "1" at the end of the folder name where the program is installed.

    This was the last and final advice their support was able to give me.

  3. #3

    Thinkorswim problem

    Do you mind to post a screenshot?

  4. #4

    Thinkorswim problem

    If i click on the above.

    I get the message

    "thinkorswim desktop application does not respond"

    Is it something on my computer that is blocking thinkorswim?

    I have never had this problem with any software before.

  5. #5

    Thinkorswim problem

    Not even a ToS user.

    (But! {he whispered...} this really smells of a browser issue. Maybe a quick re-fresh of Firefox or whatever? THEN re-load?? I guess I'm suggesting a corrupting of the download that might be curable.)

    Also, although ToS is mostly operative throughout the weekend, maybe they are updating servers/such, and your issue may disappear before Monday morning??
    If your issue came up on Friday morning, well,..... you're still toast. Sorry!

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